Terms & Conditions - Page 4

  1. Force Majeure
    1. We will not be liable for any alterations, delays or cancellations brought about by war, threats of war, riots, civil commotion, strikes, disasters, terrorist activities, bad weather, acts of any government or public authority, acts of God or other events outside our control except to refund any monies already paid in the event of cancellation (excluding any amendment charge or insurance premiums) less our reasonable expenses.
  2. Our Liability to You
    1. Whilst we take every care to properly perform our obligations under the contract and whilst we accept liability for death or personal injury due to the negligent performance of the services under this contract we will not be liable for any damage caused by failures which are the fault of yourself or anybody in your party; failures attributable to third parties unconnected with the provision of services under this contract which are unforeseeable or unavoidable; unusual and unforeseeable circumstances beyond our control or the control of our suppliers which could not have been avoided even if all due care had been exercised or an event which, even with all due care, could not have been foreseen or forestalled.
    2. Except in the cases of personal injury or death caused by our negligence our liability will not exceed any limitations available under local laws or international conventions.
    3. Even in cases where we (nor our agents or suppliers) cannot be found liable we will however endeavour to give prompt and reasonable assistance to you.
  3. Complaints Procedure
    1. We endeavour to provide you with quality accommodation and services but should you have a complaint during your holiday you must contact us, our local representative or the hotel immediately so that prompt efforts can be made to rectify matters. You must not wait until your return.
    2. If the problem cannot be rectified locally you must also write to us within 21 days of leaving the accommodation so that we may investigate the matter further.
    3. If we cannot resolve your complaint within 21 days of receiving your letter you agree that the parties will attempt to settle it by mediation in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure ("the Model Procedure").

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